If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough.

If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough.

如果一位顾客没穿鞋就出门了，你一定要找出原因。“不合身”还不够好。

-- Thomas G. Stemberg 托马斯·G·斯坦伯格