When you're busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.

When you're busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.

当你忙的时候，避免采取最快的行动。相反，要付出额外的努力来真正为客户服务。

-- Marilyn Suttle 萨特尔